Last updated: 19 August 2026
These are the terms you are agreeing to when you book lessons. They are written plainly on purpose. If anything here is unclear, please ask and it will be explained.
Who you are dealing with
Lessons are provided by ReelSlinger Limited, a company registered in England and Wales, company number 11057267, which trades as Oxbridge GCSE Tutor.
Registered office: ReelSlinger Limited, 3 Mountbatten Close, West Bromwich, B70 6QN
Email: [email protected]
Telephone: 0330 223 7993
It is a one-person tutoring practice. Stephen Kailey teaches every lesson himself. There is no sales team, no agency, and nobody else on the other end of the call. When these terms say “we” or “us”, that means ReelSlinger Limited, and in practice it means Stephen.
What these terms are, and when they apply
These terms apply from the moment you book a lesson, including a free trial lesson. Booking a lesson means you accept them.
There is no contract to sign and no minimum commitment. You are not tied in. You book lessons, you pay for the lessons you have, and you stop whenever you want. These terms exist to set out what each side can expect, not to lock you into anything.
If we ever agree something different with you in writing, such as by email, that agreement wins over these terms for your lessons.
What the service actually is
One-to-one English tuition, taught live by a qualified teacher. The subjects covered are GCSE English, IGCSE English and Key Stage 3 English, across every exam board, including AQA, Edexcel, OCR, Eduqas, WJEC and Cambridge.
Lessons are online. Stephen teaches over a video call that opens in your web browser. There is nothing to download and nothing to install. You are sent a link, you click it, and the lesson starts. You need a device with a camera, a microphone and a working internet connection, and nothing else has to be bought.
In-person lessons in London are also available, subject to availability. Whether an in-person lesson can happen depends on the day, the time and the distance, so please ask rather than assume.
All lesson materials are supplied. You do not need to buy workbooks, past papers or revision guides to have a lesson. The one exception is your child’s exam set texts, meaning the novels and plays their school has chosen for the course. If the school does not provide copies, you will need to get them.
A standard lesson lasts one hour. Longer or shorter lessons can be arranged if that suits your child better. Just ask.
Who can book
A parent or carer books the lessons. If your child is under 18, the agreement is between us and you, the adult, not between us and your child. That is who we invoice, who we send feedback to, and who we ask about anything that matters.
If you are under 18 and you want tutoring, please ask a parent or carer to get in touch on your behalf. This is not us being awkward. Somebody over 18 has to be responsible for the booking and the payment.
By booking, you are confirming that you are over 18 and that you are the parent or carer of the student, or that you have their parent’s or carer’s permission to arrange lessons.
The free trial lesson
The first lesson is a full hour, free, with no commitment and no contract. You are not asked for card details, and there is nothing to cancel afterwards if you decide not to carry on.
- It is a real lesson, not a sales call. Stephen will run a few light diagnostic tests to see where your child actually is, and then teach.
- Parents are welcome to sit in. Many do. It is your child and your hour.
- You are under no obligation afterwards. If you would rather not continue, you do not have to say why, and nothing further happens.
- One free trial lesson per family. If you have more than one child, the trial covers the family, not each child in turn.
The free trial is offered in good faith. We reserve the right not to offer one where it is obviously being misused, for example repeat bookings under different names.
Booking and scheduling lessons
Lessons are usually booked as a regular weekly slot, at a time that suits your child, because the same time every week is what actually builds progress. One-off and irregular lessons can be arranged too, subject to availability.
- A booking is confirmed once we have agreed a day and a time with you, by email, telephone or message.
- If lessons stop, the time goes back into the diary and cannot be promised to you later. Please ask rather than assume it will still be free.
- Times are UK time, and change with British Summer Time. If your child is abroad, please check the clocks in your own country when the UK clocks change.
Please be on time. A lesson that starts late still ends at the agreed time. If a student has not joined the call after 15 minutes, the lesson is treated as a no-show, and the cancellation table below applies.
Fees and payment
The price is £65 an hour, whatever the year group and whatever the course. There is no higher rate for some courses and no lower rate for others.
| What | Price |
|---|---|
| A lesson online, any year group, any course | £65 an hour |
| A lesson in person at your home, subject to availability | £65 an hour, plus a travel charge. The travel charge is quoted per visit, and you are told the figure before you book. There is never a travel cost you did not agree to first |
ReelSlinger Limited is not registered for VAT, so no VAT is charged and none is added to the price. The figure you are quoted is the figure you pay.
All materials are included in the price. There are no extras, no registration fee, no materials fee, and no minimum number of lessons to buy. The only thing you may need to buy yourself is your child’s exam set texts, and only if the school does not provide them.
You pay after each lesson, not before. There is no package to buy up front and no money sitting with us in advance.
- How to pay: by bank transfer. There is no card to enter and no payment account to sign up for.
- When to pay: within 7 days of the lesson.
- If payment is late: you get a reminder. If it is still not paid after that, lessons pause until it is. Nothing else happens, and nobody is chased.
Prices can change, but not without warning. You will be told one month before any change affects your lessons, and the price you were quoted holds until then. If you do not want to continue at the new price, you can simply stop, with nothing to pay beyond the lessons you have already had.
Moving or cancelling a lesson
Things come up. Here is exactly how it works, so nobody has to guess.
| When you tell us | What you pay |
|---|---|
| 48 hours or more before the lesson | Nothing. Cancel or move it freely |
| Less than 48 hours, but 24 hours or more before the lesson | Half the lesson fee |
| Less than 24 hours before the lesson | The full lesson fee |
Genuine illness is treated with common sense. A child who is actually unwell is not a diary problem, and nobody is going to be charged for having flu. Tell us and we will sort it out.
Moving a lesson is easier than cancelling it, and a moved lesson is not a cancelled one. If you agree a new time with us 48 hours or more before the lesson, which is outside the charging window in the table above, moving it costs you nothing. If you can offer another time in the same week, we will nearly always find a way.
Repeated late cancellations are the one thing that causes a problem, because the slot cannot be given to anyone else at that notice. If it becomes a pattern, we will talk to you about it before doing anything.
If we have to cancel
If Stephen has to cancel a lesson, for illness or anything else, you are not charged for it and it is rearranged. We will offer you another time as soon as we can, and the cancellation costs you nothing.
If the technology fails, which happens occasionally, the sensible answer applies. If your internet drops out and the lesson cannot go ahead, that is treated as a cancellation on your side under the table above. If ours drops out, you are not charged for time you did not get. If a lesson is cut short by a fault at our end, you are charged only for the part that happened.
Refunds
Because you pay after each lesson, there is normally nothing to refund. No money is held in advance, so there is no balance sitting anywhere.
- If you were charged for a lesson that did not happen, and it was not a late cancellation or a no-show, tell us and it is put right.
- If you were charged the wrong amount, tell us and it is put right.
- If a lesson was paid for in advance for any reason: we do not hold money in advance, so this should never happen. If it ever does, you get the whole amount back on request, with no questions and no deductions.
If you are unhappy with a lesson, say so. It is one person teaching, and one email is usually all it takes to fix something. See the complaints section below.
Stopping lessons
You can stop at any time. There is no contract to sign and no minimum commitment, so there is no notice period you can fall foul of.
As a courtesy, a week’s notice is appreciated, so the time can go to somebody else rather than sit empty. It is a courtesy and nothing more: you owe nothing beyond the lessons you have already had, whenever you stop and however much warning you give.
We can also stop teaching, and would tell you why. In practice this only happens where fees go unpaid, where the conduct rules below are broken, or where it becomes clear that a different tutor or a different subject specialist would serve your child better. We would give you fair warning except where a safeguarding concern makes that impossible.
Recording lessons
Some lessons are recorded, and only ever with a parent’s or carer’s permission. The reason is teaching, not surveillance. The recording is turned into teaching notes, written feedback for your child, and a short summary of what the lesson covered, so your child gets more back from the hour.
Here is exactly how that works.
- A parent or carer is asked to agree before any lesson is recorded. You will be asked plainly, and the answer is yours. Saying no is completely fine, and lessons carry on exactly as normal without a recording.
- How that permission is asked for and written down: You are asked in writing, by email or message, before any recording is made. Your reply, yes or no, is kept on file. No written yes, no recording.
- You can change your mind at any time, for any reason or none. Tell us and we stop recording from then on.
- Your child can also say they would rather not be recorded. Tell Stephen or tell your parent, and it stops. Nobody will make it awkward.
- The recording is deleted as soon as the notes are written, which is usually a day or two after the lesson. It is never kept longer than 30 days, whatever happens. The written notes and feedback stay. The recording does not.
- The recording is made and written up by our lesson-notes software. Whoever runs that software holds the recording for as long as it exists, and the privacy policy sets out everybody who handles your information and where they are based.
- A recording is never used for advertising, never shown to anybody outside the lesson, and never used to build a profile of your child.
Please do not record lessons yourself without asking. Stephen’s teaching, and anything he shows on screen, belongs to him. See the materials section below. If you would like a recording of a lesson for your child to go back over, just ask, and it can usually be arranged.
What we expect from you, and what you can expect from us
Nothing surprising here. It is a lesson, not a legal minefield.
What we ask of you and your child:
- Turn up, and turn up ready. Have the book, the essay or the past paper to hand, and a quiet-ish place to work.
- Treat Stephen with ordinary courtesy. Abuse, threats, harassment or discriminatory language will end lessons on the spot, with no notice and no refund.
- Do the work that is set, or say honestly that you did not. A tutor who is told the truth can actually help.
- Do not share lesson materials outside your own family, or upload them anywhere. See the next section.
- Do not use the lessons or the materials for anything dishonest, such as having coursework written for you. Stephen teaches students to write. He does not write their coursework, and he will not, whoever asks.
- Do not record, photograph or livestream a lesson without asking.
What you can expect from us:
- A qualified teacher, every time. First Class Joint Honours Degree in English and History, a Master’s-level PGDip, full QTS, trained at the University of Oxford on a programme rated Outstanding by OFSTED, Enhanced DBS verified, 15 years of teaching and more than 20,000 hours one to one and in schools.
- Lessons taught by Stephen himself, not passed to somebody else.
- Reasonable care and skill, which is what the law requires and what you are paying for.
- Honesty about progress, including when it is not going well.
Safeguarding students under 18
Students under 18 are taught here, so this section matters more than it would on most websites.
- Stephen holds an Enhanced DBS check. That is the highest level of criminal record check in the UK and it is the one required for working with children.
- A parent or carer is welcome to sit in on any lesson, at any time, without asking in advance. You do not need a reason.
- Lessons happen at agreed times, in an agreed place, whether that is a video call or your home. There is no contact with a student outside the lesson that a parent does not know about.
- Communication about a student goes to the parent or carer. Feedback, progress notes and anything that needs discussing come to you.
- If Stephen ever becomes worried that a child is at risk, he will act on it. That means writing it down, and where it is serious, telling the people whose job it is to help, which may include children’s services or the police.
- A safeguarding concern is the one thing that can be shared without asking you first, and the one record that cannot be deleted on request. Where telling a parent might put a child in more danger, it may be reported without telling the parent. That is the standard rule for anyone working with children and it is not a judgement about you.
- Safeguarding records are kept separately and for much longer than anything else. The privacy policy sets out how long and why.
This only ever applies where there is a genuine concern. No child gets a safeguarding record for having a bad week, an unfinished essay or a difficult term.
Lesson materials, and who owns what
Everything Stephen writes, teaches and hands out stays his. That includes worksheets, model answers, planning frameworks, revision notes, feedback documents, the colour-coded marking system, the study guides on this website, and the videos on the YouTube channel.
What you may do with it:
- Use it, all of it, for your own child’s learning. Print it, scribble on it, stick it on the fridge, take it into revision. That is what it is for, and it is included in the price.
- Keep it after lessons end. Nothing gets taken back.
What you may not do with it:
- Sell it, or pass it to a tutoring company, a school or another tutor.
- Upload it to a revision site, a file-sharing site, a WhatsApp year group, a Discord server or anywhere else public.
- Put your name on it, or present it as your own work.
The free study guides on this website are free to read and free to use for your own revision. Read them, print them for yourself, and use them however helps. Republishing them, scraping them, or reusing them in someone else’s product is a different thing and is not allowed.
Your child’s own work stays your child’s. Essays, answers and anything they write belong to them. Stephen marks it, keeps it while it is needed, and does not claim it.
What we promise, and what we honestly cannot
We promise to teach your child properly, with reasonable care and skill. That is a real promise and the law holds us to it.
We cannot promise a grade. 91% of Stephen’s GCSE students score Grade 7 or above, over more than a decade of online tutoring, and that record is real. It is a record, not a guarantee. A grade depends on the student, the work they do between lessons, the exam board, the paper, the marker and the day. Anybody who guarantees your child a grade is selling you something.
Nothing here affects your legal rights as a consumer. If you are booking as an ordinary parent rather than as a business, UK consumer law gives you rights that these terms cannot take away, including the right to a service carried out with reasonable care and skill. Nothing on this page limits those.
What we do not take responsibility for:
- Exam results, grades, or admission to any school, college or university.
- Your own equipment and internet. If your laptop dies or your broadband drops out, we are sorry, and we will do what we can, but we cannot be responsible for it.
- Losses we could not reasonably have seen coming, or losses that are nothing to do with the teaching.
- Business losses, since this is a service sold to families, not to companies.
Two things are never limited, because the law does not allow it. We do not exclude or limit responsibility for death or personal injury caused by our negligence, or for fraud. Nothing on this page should be read as trying to.
If something goes wrong
Please tell us first, and please tell us early. It is one person running this, mistakes are possible, and almost everything can be sorted out with one email while it is still small.
Email [email protected] and say what happened. You will get a proper answer, from Stephen, within 2 working days.
If it is about your information rather than about the teaching, the privacy policy explains how to complain to the Information Commissioner’s Office, which is the UK regulator for that.
Your information
What happens to your information, and your child’s, is set out in full in the privacy policy, which is a separate page and is written the same way as this one. It covers what is collected, why, how long it is kept, who else is involved, and what you can ask us to do about it.
Changes to these terms
If these terms change, the page is updated and the date at the top changes.
- A small change, such as clearer wording or a new email address, takes effect as soon as it appears here.
- A change that actually affects you, such as a different cancellation charge, will be told to you directly before it applies to your lessons. You will not find out about it by accident.
- The terms that apply to a lesson are the ones in force when that lesson was booked.
Which law applies
These terms are governed by the law of England and Wales, and any dispute goes to the courts of England and Wales.
If you live in Scotland or Northern Ireland, you can also bring a case in your own local courts, and if you live outside the UK, nothing here takes away any protection your own country’s law gives you as a consumer.
How to contact us
Email: [email protected]
Telephone: 0330 223 7993
Post: ReelSlinger Limited, 3 Mountbatten Close, West Bromwich, B70 6QN
Stephen reads the inbox himself. There is no ticket system and no queue.